Postage & Returns

Postage

The postage cost we charge for our products covers both the postage of the initial kit to you, and the postage of the finished and framed product to you once we have finished the firing and framing process. The cost of returning your completed kit to our studio is your responsibility and we recommend Australia Post as the most reliable and cost effective carrier for you to use.

Please be assured that your items will sent within two days of purchase and most goods will be received in 3-5 working days. We determine the most efficient carrier for your order and location, which in most cases is Australia Post, however private couriers may be used for certain destinations.

We will notify you on dispatch of a unique tracking number for your parcel and you will be notified by the carrier before your parcel is delivered to you. You can follow the progress of your order on the Australia Post tracking page.

If you require express or overnight postage, please contact us for additional charges of this service.

Returns

All refunds will be provided as a credit to the credit card used at the time of purchase within ten (10) business days upon receipt of the returned merchandise.